Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our website, select the desired products, and add them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order.

2. What payment methods do you accept?

We accept payments via credit/debit card, net banking, UPI, and cash on delivery (COD) for eligible orders.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email or SMS containing a tracking link. You can use this link to track the status of your delivery.

4. What is your return policy?

We accept returns within 5 days of delivery for unused and undamaged items in their original packaging. Please refer to our Return Policy for detailed instructions.

5. Do you offer free shipping?

6. How long does delivery take?

Delivery times vary depending on your location and the shipping method selected. We strive to deliver orders promptly and provide accurate delivery estimates during checkout.

7. Are your products genuine?

Yes, all our products are 100% genuine and sourced directly from reputable suppliers. We do not sell counterfeit or replica items.

8. Can I cancel or modify my order after it's placed?

Orders can be canceled or modified before they are shipped. Once shipped, orders cannot be canceled or modified. Please contact our customer service team for assistance.

9. Do you ship internationally?

Currently, we only ship within India. International shipping may be available in the future.

10. How can I contact customer service?

You can reach our customer service team via email at support@trendzie.in or WhatsApp at +91 9390567509. Our team is available Monday through Friday, from 9:00 AM to 6:00 PM IST.

If you have any other questions or concerns not addressed here, please don't hesitate to contact us. We're here to help!